BLOCK HOTEL – TERMS & CONDITIONS
Accommodation booked in connection with Liquid Spirit Gozo is provided by BLOCK Hotel. All bookings at the Hotel are subject to BLOCK Hotel’s Terms & Conditions set out below.
Bookings
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.
We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances, or if the booking includes the supply of certain items or services.
No booking shall be treated as confirmed until the details and/or payment or deposit described above have been provided.
Charges
The prices displayed on the websites are an average per room, per night and include VAT at the prevailing rate. Any meals or other services are included only if specified.
A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the websites, the total for your requested stay shall be displayed on the reservation summary.
Prices shall be charged in the local currency of the Hotel.
A temporary block ranging between €100 and a maximum of €250 is required on arrival by credit card for any extras or incidentals during your stay. The amount will be released within one month of check-in and will be released in full via credit card, subject to an inspection of the property.
The VAT breakdown shown is indicative based on the current rate of VAT and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued and can change depending on the actual rate and VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are displayed at relevant locations within the Hotel and are available on request.
Check-in / Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in guests can be required to confirm their identity by providing their booking reference, passport, identity card or driving licence and a valid credit or debit card, which will be swiped in the presence of the cardholder.
If guests are travelling from outside Malta or any country in the Commonwealth, we are also obliged by law to require guests to provide the number and place of issue of their passport or identity card and details of their next destination.
These records will be kept for at least 12 months and can be disclosed or made available for inspection by any police officer, or as otherwise required by applicable law in connection with the prevention or investigation of crime.
The information above can be requested for each member of your party over the age of 18. We reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, guests can check in from 14:00 on the scheduled day of arrival.
All rooms secured by credit/debit card or prepaid at the time of booking will be held until 11:59pm on the scheduled day of arrival, unless otherwise agreed directly with the Hotel.
On the day of departure, we kindly ask all guests to vacate their rooms by 11:00, unless a later departure is stated as part of your booking.
Late check-out can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. For further details, please contact the Hotel.
Any visitors to guests’ rooms who were not registered upon check-in must leave a copy of their passport, identity card or driving licence with Front Desk.
Cancellation Policy and No-Shows
If you cancel more than 3 days prior to arrival, we can refund your deposit.
If you cancel within 3 days of arrival, or if you do not arrive for your booking, the full amount of the booking will be charged.
Changes or Cancellation by the Company
Very occasionally, we can need to cancel your booking. In such circumstances, you will be given a full refund, but we shall have no further liability to you arising out of such cancellation.
We will use reasonable endeavours to relocate any confirmed booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay.
If you have indicated a preference for a particular room through the facility on the website, we will use reasonable efforts to honour this preference. However, we can need to allocate an alternative room for operational or safety reasons.
If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked, we will refund the difference in rates.
Damage
We reserve the right, and you hereby authorise us, to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay, including specialist cleaning, or for any items that are missing when you leave.
Accessibility
Dependent on your individual needs, a selection of specifically designed rooms is provided at our hotels.
Please contact Front Desk on +356 2016 2420 to discuss specific individual requirements and the availability of appropriate accommodation. We will do our best to accommodate your needs.
Pool Lounge
Guests over 16 years of age staying at the Hotel can use ABOVE Pool Lounge throughout the duration of their stay.
A condition of using the facilities is that you comply with the Pool rules, a copy of which is available at the Hotel’s
Front Desk.
At certain times, facilities can become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep Hotel guests informed of these circumstances; however, this will not always be possible.
If any facility is a significant reason for your choice of Hotel, we advise you to check directly with the Hotel in advance of arrival.
Hotel Events
Please be aware that at certain times throughout the year the Hotel can host weddings, events and parties, which you can feel would be an intrusion on your break.
Please contact the Hotel directly in advance of your stay for further information.
Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests regarding conduct and respect for the property of the Hotel, its employees and guests, and their health and safety.
Guests are requested not to disrupt the comfort and enjoyment of other guests or the smooth running of the Hotel, or cause offence to other guests or members of staff.
We reserve the right to refuse accommodation or services, or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached.
Where this is the case, we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
No Smoking
Guests are not permitted to smoke in rooms or public areas.
Smoking is permitted only on balconies and other outside areas.
Children
Children are allowed in the Hotel, with the exception of L6, where age restrictions apply.
Pets
Dogs and other pets are accepted only by prior arrangement.
As not all rooms are suitable for pets, we reserve the right to refuse to allow a pet to stay at the Hotel if we have received no prior notice.
Personal Information
Telephone calls can be recorded from time to time to help us improve the service we offer you.
All personal information stored and used by us is handled in accordance with applicable data protection legislation.
Force Majeure
The Company accepts no liability and will not pay compensation where the performance of its obligations is prevented or affected, directly or indirectly, by force majeure or circumstances beyond its reasonable control.
These circumstances include, but are not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire, failure of electric power, gas, water or other utility services, plant machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
The Company will not be held responsible for any errors or omissions, or for the consequences resulting from the use of this information.
No warranty of any kind, express or implied, is given, including but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will the Company be liable to any party for any direct, indirect, incidental, special or other damages, including but not limited to lost profits, business interruption or loss of computer data, arising out of or in connection with use of this site or any site or service linked to it.
Any use you make of information provided on this site, or any site or service linked to or from this site, is at your own risk.
No warranty is given as to the freedom of this website from errors, defects, viruses or other malicious computer-related conditions.
Important: Accommodation Provider
Hotel accommodation is provided by BLOCK Hotel. Liquid Spirit Gozo is not the accommodation provider. Hotel bookings, payments, deposits, cancellations, check-in, room allocation, facilities and the provision of accommodation are subject to BLOCK Hotel’s applicable booking terms and policies.